How does a fast-growing company stay ahead of SaaS sprawl? The Flipdish customer story shows how. When manual spreadsheet tracking couldn't keep pace with its growth, the restaurant technology provider adopted 1Password SaaS Manager. It identified more than 1,000 apps in under five minutes, consolidated to about 160, and cut SaaS spend by 35%. Automated provisioning and deprovisioning now help its IT team scale without adding headcount. Read the story to learn from Flipdish's experience.
How did Flipdish gain visibility into all its SaaS apps?
Flipdish moved from spreadsheet-based tracking to an integrated SaaS management approach using
SaaS Manager by 1Password, alongside Okta.
Here’s how they did it:
- Connected SaaS Manager to core systems: Within minutes of connecting their environment, Flipdish discovered that employees were using hundreds of different apps, far beyond what IT had documented.
- Enriched the inventory with financial data: SaaS Manager was integrated with Flipdish’s financial management platform, so each app entry included who purchased it, how it was paid for (expensed or invoiced), and license details.
- Extended beyond Okta’s coverage: Okta already managed access to key apps, but many tools were outside its scope. SaaS Manager helped Flipdish uncover and secure those additional apps, giving them a comprehensive SaaS inventory instead of a partial view.
This combination of technical integrations and automated discovery replaced guesswork with real utilization data, so IT could finally see
what was in use, who owned it, and what it cost—all in one place.
How did Flipdish cut SaaS costs and reduce unused licenses?
Flipdish used SaaS Manager insights to rethink its SaaS footprint and reduce costs in a structured way.
Key actions and outcomes:
- Consolidated duplicate applications: By identifying tools that served similar purposes (for example, multiple project management apps), Flipdish consolidated its stack from around 1,000 apps down to just 160.
- Eliminated underused and inactive licenses: SaaS Manager automations flagged inactive users and underutilized licenses, allowing IT to reclaim or cancel licenses that were no longer needed.
- Achieved measurable savings: Through consolidation and license optimization, Flipdish reduced its overall SaaS expenses by 35%.
Because these processes are automated, Flipdish can continuously monitor usage, adjust licenses, and keep spend aligned with actual demand—rather than running one-off cleanup projects.
How did Flipdish automate onboarding, offboarding, and access requests?
Flipdish used SaaS Manager to reimagine access management with a zero-touch mindset, especially for a small IT team supporting a fast-growing business.
They focused on three main areas:
- Automated onboarding
New employees are automatically provisioned with “birthright” apps as they join. This ensures people have the core tools they need from day one, without manual ticket handling.
- Self-service access requests via App Hub
Flipdish rolled out SaaS Manager’s App Hub, a searchable catalog of approved SaaS apps. Employees can request access directly in the hub, and requests are routed automatically to their manager for approval. This reduces IT involvement while keeping approvals auditable and controlled.
- Automated offboarding and license reclamation
An average Flipdish employee uses 40–50 apps. SaaS Manager workflows automatically deactivate accounts and reclaim licenses when someone leaves, which both improves security and prevents ongoing license waste.
With full visibility of the SaaS estate and these automated workflows, Flipdish can scale IT operations to support more users—without adding headcount—and is now exploring temporary access automations and extending the same workflows to hardware via MDM connectors.
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